Service Agreement

While utilizing an IT company on an as needs basis offers flexibility, there are many advantages to having a more proactive approach to your IT. IQX is able to tailor a Scheduled Service Agreement to your needs to ensure that your valuable IT infrastructure is always operating as reliably and efficiently as possible.
With a Scheduled Service Agreement, we proactively and periodically monitor and maintain your servers and other infrastructure.

Service Agreement

Benefits of a Scheduled Service Agreement with IQX include:

  • Predictable scheduled visits for more effective time management.
  • Less interruption to business activities.
  • Increased productivity of employees through faster IT systems.
  • Reduction in significant unexpected costs by identifying and controlling problems before they arise.
  • Ensuring systems are providing maximum benefit.
  • Real time monitoring of backups and system status.
  • Minimizing the risks of data lost in the event of a system breakdown.
  • Documentation of system problems and implemented solutions.
  • Reduction of user downtime due to emergency break-fix support.
  • Priority status with fixed response times.
  • Access to out of hours on call support where needed.
  • Ability to more easily forecast IT costs.
  • Reallocation of spending from break-fix issues to infrastructure improvement.
  • Fixed, discount rates for the life of the agreement.